Distributed Cache Technologies Are Ready For The Mainstream

Mike Gualtieri

The open source project, Memcached, is a common staple for many of the largest Web sites including facebook, twitter, wikipedia, and others. The enterprise software vendors haven entered the market and have added features that are more attractive to enterprise IT - especially to Java shops.

In recent months, we have had a significant uptick in client inquiries about distributed cache technologies and how they can be used to improve performance, scale, and reduce costs of Web and application architectures. We are also encountering distributed cache technology in conjunction with other platform technologies such as CEP. There is also an intriguing potential for distributed cache technology to become a staple of cloud computing environments (some might say amazon S3 has the properties of a distributed cache).

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Lead Management Market Overview Published!

Laura Ramos

Laura Ramos [Posted by Laura Ramos]

Lead management automation requires a degree of process maturity
many B2B firms don't possess.  The result? In the market overview
report about this market, published today,
I found underachievement by vendors and users alike. While the benefits
of adopting lead management automation are clear -- successful
implementations enjoy more predictable deal conversions, faster sales
cycles, and real alignment between marketing activity and sales results
-- market penetration is low. We estimate that only 2% to 5% of B2B
firms have invested in full LMA functionality to date. 

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On The Record With BlackBerry & iPhone: Both Will Win

Ted Schadler

by Ted Schadler

I'm nobody's fan boy. I don't love any particular brand. Never have. Never will. It's not in my DNA. I love my family, I love food and wine and dinner conversation, I love making music with the band, and I love to ride my bike on Metro West roads with a buncha guys. I don't love products.

But I do love great technology that improves lives and businesses. That's my calling card and the reason I work at Forrester Research.

We have lots of data and analysis that illuminates the future. It's our stock in trade. Data like the level of enterprise IT support for BYO phones (46% provide some support). Or the number of working Americans that own a mobile phone (84%) or a smartphone (7.4%). BTW, this data shows where the real growth potential in this market is.

So what matters in the smartphone platform enterprise wars? Great products, stellar service, attractive prices, and memorable marketing matter of course. But in my experience with platforms wars and device wars through the ages, some other things will matter as well:

 

  • BYO phones will matter a lot because it allows firms to deliver the amazing benefits of smartphones to more people at lower cost. And that puts the decision into the hands of an individual (though perhaps from an approved list. [Forrester clients should ping me to see this data; it's an important shift in the market.]

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The Quest For Vision — Selling Ahead Of The RFP

Scott Santucci

It used to be that sales people could hit their numbers by responding to inbound inquiries (leads, RFIs, RFP, etc) from various companies within their territory. Now, however, these same reps are forced to develop opportunities from scratch as go-to-market models are increasingly more account–based than in the past. In addition, most firms are finding their win rates for unsolicited RFPs drop below 25%, a fact that contributes to the growing cost of sales.

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Microsoft Boosts Industry Functionality In Dynamics AX ERP

Mobile augmented reality

Thomas Husson

The pace of innovation is accelerating in the mobile space like never before and opening up new opportunities. Mobile has the potentiel to bridge the digital and the real worlds. Not a day without a new mobile augmented reality service or application out on the market. Of course, that's still niche but it clearly demonstrates the potential of the mobile platform.

If you disagree or if you don't get my point, just watch the video below

This video is not brand new and has already been seen close to 500,000 times. The service is provided by an innovative start-up that offers a reality browser available for Android. However, these types of applications are flourishing. See for example the Métro Paris application here or more recently the Meilleursagents.com app here.

 

I bet the best mobile service at the next MWC conference in Barcelona will be a mobile augmented reality app or service. If you haven't submitted your service, the contest is now open at www.globalmobileawards.com.

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Thinking About Hiring A Virtual Chat Agent?

Chip Gliedman

Chip Gliedman By Chip Gliedman

After a wave of pretty abysmal attempts in the early part of this decade, virtual chat agents pretty much disappeared from the scene. However, the past couple of years has seen a new wave of implementations of this customer-facing technology with some large-company implementations, including “Frank” on the Verizon website (Ask Verizon); “Louise” at eBay France (Votre conseillère virtuelle); and “Anna” at Ikea (Have a Question?). Virtual chat sits in the interaction spectrum between search and live customer service agents and combines natural language processing, conversational interactions, and an (optional) animated persona.

Over the past few weeks, I’ve spoken to three different vendors in this marketplace — all of whom have seen an uptick in the their business over the past 12 months. The common themes expressed by all three — the ability to engage customers with a more conversational tone where questions are answered, rather than search results based on keywords presented; and common results of better sales and higher service call avoidance, indicate that virtual agents may make a good corporate “hire” in the right circumstances. Rough estimates of costs — about $0.25 per successful resolution of the customer problem.

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Podcast: Are Process Mashups Ready For Primetime?

Clay Richardson

Our latest featured podcast is Clay Richardson's "Are Process Mashups Ready For Primetime?".

 

In this podcast, BP&A Senior Analyst Clay Richardson speaks about how companies are using process mashups and the emerging trends within the space.

 

 

We look forward to your questions and comments.

 

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Subscribe to Business Process & Applications podcasts through iTunes.

Subscribe through RSS.

 

Understanding Your Colleagues Technology Uptake: Workplace Technographics

Reineke Reitsma

Reineke Reitsma [Posted by Reineke Reitsma]

If you are in the office when reading this blog post, please take a moment to look around to your colleagues and register what they're doing. Are they on the phone? Using their BlackBerry's? Do they have an iPhone on their desk? Are they using the PC? What for?

To understand better how employees perceive and use technology Forrester recently launched a product called Workforce Technographics(R). We surveyed 2,000 people in the US with jobs in which they use a computer covering topics like how much time they spend with their computers and phones, which applications they use daily or even hourly, what applications they find indispensable, who they work with, and much more.

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Dell's acquisition of Perot Systems is a good move but won't be enough

Pascal Matzke

Together
with some of my Forrester analyst colleagues earlier today I listened into the
conference call hosted by executives of both - 
Dell and Perot Systems - to explain the rationale behind Dell's
announcement to buy Perot for US$ 3.9 billion cash. There has been some
speculation lately about Dell possibly making such a move, but the timing and
the target they finally picked came as a bit of a surprise to everyone. The speculation was rooted in some of the statements made by Steve
Schuckenbrock, President of Large Enterprise and Services at Dell, earlier this
year where he pronounced that Dell would get much more serious around the
services business. Now, you would of course expect nothing less from someone
like Steve - after all he has spend much of his professional career prior to
Dell as a top executive in the services industry (with EDS and The Feld Group).
To this end Steve and his team finally delivered on the expectation, even more
so as this had not been the first time that Dell promised a stronger emphasis on
services.

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