Hacking the Human Network

John Kindervag

A couple of network televisions shows have lately caught my eye.  Now I’m not a television critic but there were things in these shows that have security implications that warrant some attention.  These episodes came just as I had finished some hacking training and provide an opportunity to share some interesting new tools and attack scenarios.  

First, Alex Baldwin pimped Cisco’s TelePresence system on 30 Rock.  In the episode “The Audition,” Baldwin’s character Jack has bedbugs and is forced to use TelePresence to attend a meeting.  There is a very funny bit that takes product placement to a new tongue-in-cheek level:

TelePresence Screen: “Do you like the Cisco equipment?”

Jack:  “Of course, it continues to be the gold-standard by which all business technology is judged.  Cisco, The Human Network.”

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Customer Experience Evangelism - A Success Story

Megan Burns

Every week I talk to people who are working tirelessly behind the scenes to help their companies improve the customer experience. Some have the support of senior management, but some don't - they first have to persuade others that focusing on the customer experience will be good for business.

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The Impact Of The Recession on Market Researchers' Workload

Reineke Reitsma

Reineke Reitsma [Posted by Reineke Reitsma]

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To better understand how the recession has changed market researchers' lives in the past year, we've conducted a survey of Forrester's Research Panel For Market Research Professionals about workload, the recession, and prioritization and I published a doc called 'The Impact Of The Recession On Market Research Professionals' Workload'.

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Forrester BI Maturity Survey Results Are In

Boris Evelson

Boris Evelson By Boris Evelson

Our latest BI maturity survey results are in. We used exactly the same questions from our online BI maturity self assessment tool to survey over 200 Forrester clients. Now you can compare your own BI maturity level against your peers by using data from the survey.

In the self assessment tool and in the survey we ask over 30 questions in the following 6 categories

  • Governance
  • Organization
  • Processes
  • Data and technology
  • Measurement
  • Innovation

Our clients rated themselves on the scale of 1 to 5 (5, if they strongly agree with our statement or 1, if they strongly disagree). Here are the overall results. Keep in mind that these results do not evaluate BI maturity accross ALL business, but rather in businesses that are already pretty far ahead in their BI implementations (they are Forrester clients, they read our research reports, they talk to our research analysts):

  • Governance 3.00
  • Organization 2.74
  • Processes 2.47
  • Data and technology 2.73
  • Measurement 2.11
  • Innovation 2.00
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Podcast: Forge Your Lean Process Improvement Game Plan

Clay Richardson

Our latest featured podcast is Clay Richardson's "Forge Your Lean Process Improvement Game Plan".

In this podcast, BP&A Senior Analyst Clay Richardson covers how to deliver the impact and bang of process improvement without the traditional bloat usually associated with process improvement. Clay covers his framework for aligning an organization’s BPM approach and strategic intent in order to improve business processes and maximize profits.

 

 

 

 

 

We look forward to your questions and comments.

 

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New Technology Trends Shift IT Skill Requirements

Marc Cecere

Are you implementing or considering technologies, such as Social Computing and Cloud-based platforms?  Is IT positioned to exploit these technologies?

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The Data Digest: Social Media Uptake In Europe

Reineke Reitsma


Reineke Reitsma

[Posted by Reineke Reitsma]

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This year we saw a big jump in the uptake of social networks in Europe. Data from our European Technographics Media and Marketing Online Survey Q3 2009 shows that Italians are now leading in Europe: 59% say they visit or update their profiles on social networks at least monthly.

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Updating our research on support for eBusiness: Please participate in our current survey

Carrie Johnson

[posted by Elizabeth Davis]

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Designing in a high-resoultion world...help!

Ronald Rogowski

I’m Richard Gans, a Researcher on Forrester’s Customer Experience team.  Ron Rogowski and I just published some research about designing sites to work in a high-resolution world.  What did we find? The good old days of having simple choices for what size screen to optimize your site for are long over.  Now, the majority of screens have surpassed 1024x768 with no single standard resolution in sight.

 

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SaaS: Vendors Separated By A Common Language

Peter O'Neill

Software-as-a-Service (SaaS) is rapidly becoming “Everything-as-a-Service” (or, as a client said to me last week, “All-as-a-Service”).  I’ve been reporting the impact of SaaS on IT management software for nearly two years now and I keep saying that SaaS is really a phenomenon of new market entrants with compelling arguments against incumbent suppliers. Operators like ServiceNow.com, ManageEngine, Splunk, and SpiceWorks are leading a charge to replace HP, BMC Software, and CA installations. So it’s NOT really a trend impacting small and medium businesses only: many enterprises, even large ones, now also prefer a SaaS solution for their systems monitoring, IT asset management, service desk, or even discovery and CMDB management.

In the last weeks there has been a series of SaaS announcements by the megavendors. But the inquiries coming in from Forrester clients imply that things are not all that clear on these announcements. So here is a quick summary. As you will see, while riding the SaaS wave, they each interpret it differently.

CA now has a Service Desk On Demand offering based on their Service Desk r12 product. It’s run on dedicated installation in their data center or as a multi-tenant instance in one of CA’s partners installations also hosted there. CA clearly wants to limit the service to their target enterprise market.  They will control this by requiring a minimum 1 year contract (with financial incentives for signing for 2 or even 3 years), a minimum of 50 service desk analysts (you pay per analyst per month) and, most importantly, you cannot just sign up for the service on the web, you have to be approved by CA first.

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