Temenos Acquires Private Banking Vendor Odyssey

Jost Hoppermann

A couple of days ago, global banking platform vendor Temenos announced that it has signed an agreement to acquire Odyssey Financial Technologies, which specializes in the private banking, private wealth management, and asset subverticals of financial services. The deal is expected to close around mid October: Temenos will pay more than 60 million euros and take on Odyssey’s existing debt obligations of more than 20 million euros. Here is my initial reaction to the planned acquisition.

On the asset side, Temenos will get the private banking platform Triple’A Plus, portfolio management and decision support solution WealthManager, plus clients such as Banque Cantonale Vaudoise, Delta Lloyd, and RBS Coutts Bank. This will help Temenos accomplish the necessary extension to its private banking footprint: In spite of prominent private banking clients such as EFG Bank, over the past few years Temenos’ T24 has not been as successful in the private banking/wealth management arena as, for example, ERI Bancaire, SunGard, or Tata Consultancy Services Financial Solutions as far as new named customers are concerned — not to mention the various regional private banking pure players.

At the same time, the Odyssey solutions will add additional technologies and architecture to Temenos’ already existing acquired portfolio: Not considering the two “classic” Temenos banking platforms T24 and TCB and the mobile solutions of recently acquired specialist vendor FE-Mobile, Temenos acquired multiple smaller banking platform vendors over the past few years, including Financial Objects in the UK and Viveo in France, plus further firms such as business intelligence and reporting vendor Lydian Associates.

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Navigating The World Of Sustainability Solution Players

Chris Mines

My research team at Forrester helps tech vendor strategists anticipate and navigate in rapidly changing market environments. We can't take a siloed view on specific product and service categories, but rather broaden our perspective in order to trace cross-market dynamics around key issues such as sustainability, globalization, collaboration, mobility, and cloud. This puts tech vendors in better positions to act on emerging demand signals, competitive scenarios, and opportunities to select best-fit partner, channel, or acquisition targets.

The market for dedicated solutions and services that help companies manage their energy, emissions, and overall sustainability strategy is still nascent. The evolution of sustainability at larger software and IT service vendors started with their internal efforts, which is an important factor framing their portfolio and go-to-market strategies.

As a result, there are still a significant number of vendors that are converting their internal capabilities to analyze, define, and implement sustainability into customer-facing software and/or service portfolios. These portfolios of services go well beyond green IT, increasingly focused to serve clients wrestling with hot topics such as enterprise carbon and energy management (ECEM), green supply chain, and sustainability performance management.

My colleague, Daniel Krauss, and I have recently completed a comprehensive round of interviews and analysis with many different players offering sustainability consulting services, including software, IT and business services, hardware, and even industrial companies (see Figure 1).

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Join Forrester’s New Online Community For eBusiness And Channel Strategy Professionals

Carrie Johnson

The eBusiness team at Forrester is excited to announce that we have launched The Forrester Community For eBusiness & Channel Strategy Professionals focused on the key business challenges that eBusiness professionals face every day. The community is a place for eBusiness professionals to exchange ideas, opinions, and real-world solutions with each other. Forrester analysts will also be part of the community, helping facilitate the discussions and sharing their views.

The community is open to all eBusiness professionals, whether you’re a Forrester client or not.

Here’s what you’ll find:

  • A simple platform on which you can pose your questions and get advice from peers who face the same business challenges.
  • Insight from our analysts, who weigh in frequently on the issues. 
  • Fresh perspective from peers, who share their real-world success stories and best practices.
  • Content on the latest technologies and trends affecting your business — from Forrester and other thought leaders.
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A New Online Resource For Vendor Strategists

Chris Mines

The Forrester Vendor Strategy Professionals team is excited to introduce a new way for strategists and marketers at tech suppliers to discuss and offer advice on their peers' most pressing challenges and opportunities. We have launched an online community for vendor strategy professionals as the premier destination for leaders to exchange ideas, opinions, and real-world solutions with each other. Our team of analysts will also be part of the community, helping facilitate the discussions and sharing their views.

The community is open to all strategists at ICT industry suppliers (Forrester client or not). 

Here’s what you’ll find:

  • A simple platform on which you can pose your questions and get advice from peers who face the same business or technology challenges.
  • Insight from our analysts, who weigh in frequently on the issues and point to relevant research. 
  • Fresh perspective from peers, who share their real-world success stories, best practices, and templates.
  • Content on the latest technologies and trends affecting your business — from Forrester and other thought leaders.

I encourage you to become part of the community:

  • Ask a question about a business or technology problem.
  • Start a discussion on an emerging trend that’s having an impact on your work.
  • Contribute to an existing discussion thread from a community member.
  • Share templates with your peers for common artifacts like market opportunity assessment or partnership portfolios.
  • Suggest topics for upcoming Forrester research reports.
  • Create a community profile.
  • Share your perspective with others.
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Join Forrester's New Community For Consumer Product Strategists!

JP Gownder

I'd like to invite you to participate in an exciting new forum for discussion: our community for Consumer Product Strategy professionals!

The community is a place for product strategists to exchange ideas, opinions, and real-world solutions with each other. Forrester analysts will also be part of the community, helping facilitate the discussions and sharing their views.

Right now, we already have discussions going on the topics of product co-creation, creating video content for your product or brand, and the effects disruptive technologies like the iPad have on product strategies. These vibrant conversations are just getting started, but they're already pretty exciting discussions.

In general, here's what you’ll find

  • A simple platform on which you can pose your questions and get advice from peers who face the same business challenges.
  • Insight from our analysts, who weigh in frequently on the issues. 
  • Fresh perspective from peers, who share their real-world success stories and best practices.
  • Content on the latest technologies and trends affecting your business — from Forrester and other thought leaders

I encourage you to become part of the community:

  • Ask a question about a complex business problem.
  • Start a discussion on an emerging trend that’s having an impact on your work.
  • Contribute to an existing discussion thread from a community member.
  • Suggest topics for upcoming Forrester research reports.
  • Create a community profile.
  • Share your perspective with others.

The community is open to both Forrester clients AND to non-clients.  Why not visit today? 

http://community.forrester.com/community/cps

How Can Enterprise Feedback Management Help The Market Research Professional?

Roxana Strohmenger

You might be wondering why this post has nothing to do with Latin American consumers. Well, in addition to my Latin American research, enterprise feedback management (EFM) is a new and exciting coverage area that I will be addressing to help market research (MR) professionals. My goal is to assist you in finding the right tools and processes that will aid you in making sense of all the copious amounts of information that is collected from all parts of your company regarding consumers and synthesize them into coherent, actionable solutions.

What is EFM? Right now it means several things. From the viewpoint of a customer experience (CXP) professional, it is a tool that can be used to assist in developing a systematic approach for incorporating the needs of one’s customers into the design of better customer experiences, or what we call at Forrester voice of the customer (VoC) programs. My colleague Andrew McInnes will be covering EFM, as well, but from the perspective of how CXP professionals can utilize these tools.

For a market research professional, it is also used as a tool, but is not specific to solely collecting customer experience feedback. I see it as an advantage in two main ways.

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Join Forrester's New Online Community For Security & Risk Professionals!

Stephanie Balaouras

Here at Forrester, we like to eat our own dog food. Hot on the heels of the book launch of Empowered, Forrester has launched an online community for security and risk professionals. The community is a place for security and risk professionals to exchange ideas, opinions, and real-world solutions with each other. Forrester analysts will also be part of the community, helping facilitate the discussions and sharing their views.

The community is open to all security and risk professionals, whether you’re a Forrester client or not. Do you want to know if your peers plan to support new consumer mobile devices in the workplace? Do you want to know how your peers are promoting cyber awareness? You can post these and other questions, thoughts, and ideas to the community.

I’m excited to announce the launch of this community. At our recent Security Forum in Boston, the topic of better information sharing and collaboration — among security and risk professionals and between the public and private sector — came up on numerous occasions. In this new era of advanced threats from well-organized and well-funded crime and state sponsored agents, together with the rapid pace of innovation from mobile to social to cloud, I believe the active exchange of best practices and solutions is a critical need for the security community.

Here’s what else you’ll find in the community:

  • A simple platform on which you can pose your questions and get advice from peers
  • Insight from our analysts, who weigh in frequently on the issues.
  • Fresh perspective from peers, who share their success stories and best practices.
  • Content on the latest technologies and trends  — from Forrester and other thought leaders.
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A Shared Vision Of Success - With Customer & Market Intelligence

Dean Davison

Successful sales enablement reaches beyond just sales. Marketing functions such as customer and market intelligence (CMI) supply materials to your direct sales teams. This content can significantly improve sales impact if it is timely, relevant, and in-context, which for CMI means:

  • Timely - the right information available to sales teams at the right time.
  • Relevant - content that sales teams can easily adapt into customer content. 
  • In-context - framed by the business outcomes that customers use to make purchasing decisions.
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War!

Dean Davison

The words of "War," Edwin Starr's 1969 Motown classic, began ringing in my head this morning. It was brought on by a Harvard Business Review blog post by Steve W. Martin, "Why Sales and Marketing Are at Odds — or Even War." Within tech vendors, sales and marketing teams often fail to communicate or align go-to-market strategies. Forrester's sales enablement visionary Scott Santucci discussed the different languages of sales and marketing in his blog over two years ago. As for my own experience with sales and marketing:

A few years ago, I sat with the chief marketing officer and chief sales officer of a Fortune 100 tech vendor. The conversation didn't focus on customer problems, which should be the starting point for sales enablement professionals. The conversation didn't focus on sales efficiency issues such as sales cycle duration or win rates, which should be critical imperatives for all sales and marketing professionals. Each of these executives controlled massive budgets but neither one sincerely trusted the other. Their words were about aligning sales and marketing programs, but the real conversation, when read between the lines, was about control, boundaries, and politics. They were at war! 

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This Is What We Have To Endure Every Week

Duncan Jones

Analysts suffer get the benefit of dozens of briefings per year from hopeful vendors trying to convince us that they are the next big thing. Here’s a typical example of marketing-speak messaging that is an amalgam of all the mistakes that will ensure a vendor goes on our "not with a barge pole" list.

“Exvezium[1] is a leading provider[2] of Purchasing and Supply Optimization (PSO)[3] solutions, focused on the automotive, retail, financial services, and government sectors[4]. Customers such as Mutt Publishing, Shania Entertainment[5], and the Steiner Wig Corporation[6] have chosen Exvezium for its very unique[7] requisition automation, online tendering and award optimization capabilities[8]. Leading analyst firm Milometer[9] classed Exvezium as a Strong Challenger in its Sourcery Square 2009 evaluation.

"The four best practices[10] for implementing PSO are getting executive buy-in, choosing a configurable solution, supporting constraint-based awarding, and maximizing event activity," said CEO, President and Founder[11] Mark Ettingbabble. "Exvezium supports these through our combination of cutting-edge technology and best-in-class services[12]."

What’s wrong with this? Here are my dirty dozen analyst pet hates:


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